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Return Policy

Your Organic Sources Inc. Terms & Conditions

Return Policy:

All purchases at Your Organic Sources Inc. are covered by a 30-day money back guarantee.

Please e-mail or call our customer service number at 1-888-968-6747 or email us at: customerservice@yourorganicsources.com within 30 days of the shipment date to receive authorization and return instructions.

If you do not get a response to your email or phone call within 48 hours, it is safe to assume that the correspondence was not received, and you should attempt to contact a customer service representative again. 

Conditions:

If multiple products of the same item are purchased, only one opened package is eligible for return for any given order.  All other items of the same product code must remain unopened and undamaged to qualify for refund.

If you are returning a product in the 30 day period and you paid for the shipping you will not be refunded on the shipping costs.

The customer is responsible for the cost of the return shipping for any returned items.

Credit will be given only after the product is received.

There are no refunds, credits or exchanges after thirty days. 

Lost Package Policy:

Your Organic Sources Inc. is not responsible for packages that are lost, stolen, not received or kept by customs. In the event that this occurs, Your Organic Sources Inc. will file claims with the postal service on your behalf.

In the event that a package is returned to us, you can choose to:

1. Receive a refund for the items purchased (minus the initial shipping fee) or

2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.

International Shipments

Your Organic Sources Inc. is not responsible for any duties or taxes incurred by foreign custom services. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws.

If you refuse to accept the delivery for any reason and the package is returned to Your Organic Sources Inc., you will be responsible for the additional return shipping costs and applicable return fees.

Exceptions:

Items that are not returnable under any circumstances are:

All Organic Traditions Cacao Products That Are Susceptible to Melting

(Ie: Organic Traditions Cacao Paste, Organic Traditions Cacao Butter and other Chocolate products)

Hair Wonder Anti-Hair Loss Lotion

Hair Wonder Anti-Hair Loss Shampoo

FDA Statement:

Information within this site is for educational purposes only. Statements on this site have not been evaluated by the U.S. Food & Drug Administration. Products and information on this site are not intended to diagnose, treat, cure, or prevent any disease. Your Organic Sources Inc. product specialists and sales representatives are not medical doctors and cannot give medical advice.  Please see Disclaimer.